SHIPPING & RETURNS

We carefully prepare and ship every order from Portugal, doing our best to ensure it reaches you as quickly as possible.

As soon as your order is shipped, you will receive a tracking number via email so you can follow your parcel all the way to your address.

Enjoy free standard delivery on orders over 50€ to mainland Portugal and on orders over 100€ to all other shipping destinations. Please note that free shipping will be automatically applied to your order at checkout.

All deliveries are made on business days only.

SHIPPING ZONES

Free shipping on orders over €50*

Mainland Portugal: 1–3 business days
Portugal Islands: 2–3 business days

Free shipping on orders over €100*

Mainland Spain: 1–3 business days
Spain Islands: 4–5 business days
Europe Zone 1: 5–7 business days (Austria, Belgium, Bulgaria, Croatia, Czech Republic, France, Greece, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Romania, Slovenia, and Slovakia)
Europe Zone 2: 7-15 business days (Denmark, Estonia, Finland, Latvia, Malta, Poland, and Sweden)

Mimocia is not responsible for shipping delays caused by third parties or circumstances beyond our control.

Additional local charges (such as taxes or customs fees) may apply depending on your region and local regulations. These costs are the sole responsibility of the customer.

*Free shipping does not apply in conjunction with other ongoing promotions.

EXCHANGES & RETURNS

If for any reason you need to, you’re welcome to request an exchange or return within 14 days of receiving your order. We’re here to support you every step of the way.

Items must be unused, in original condition, and returned with the original packaging;
The item must also be accompanied by the invoice or order confirmation email;
If there are any signs of use or damage, Mimocia reserves the right to refuse the return or exchange request;
Exchanges must be made for an item of equal or higher value.

To proceed, please email us at info@mimocia.com, including your order number and indicating the item you wish to exchange or return.

The exchange must be completed within the 14-day period. In the case of a return, the refund will be issued via bank transfer. If returned or exchanged items show signs of use or damage, Mimocia reserves the right to reject the request.

Please note that we cannot be held responsible for returned pieces that are lost in transit or held by customs. We therefore recommend keeping your tracking information until your return has been successfully received.

SHIPPING COSTS FOR EXCHANGES & RETURNS

Please note that shipping costs associated with exchange or return orders are the responsibility of the customer.

WRONG ORDER

Please inspect your order carefully upon receipt. If your item is incorrect or incomplete, kindly contact us at info@mimocia.com.